Arkansas CIO All In on Shared Services

By Rachel Eckert, SLED Manager

Arkansas has begun its digital transformation and is moving ever closer to a shared services model. Last month, Arkansas CIO Yessica Jones briefed the NASCIO Corporate Member Exchange on some of the recent changes in her state.

Probably the most impactful change was the re-organization following the passing of the Transformation and General Efficiencies Act during the past general legislative session. The act consolidated 42 departments into 15. Previously the Department of Information Systems, Arkansas’ central IT department reported directly to the governor, along with 41 other departments. Under the new structure, the Department of Information Systems has become a division under the Secretary for Transformation & Shared Services.

Jones believes that new department structure will improve IT project delivery, especially since all new secretaries have been tasked with identifying potential shared services opportunities. Several projects are already underway to deliver additional shared services to executive-branch agencies, including deploying enterprise-wide Microsoft Office 365, optimizing their data center, implementing mainframe as a service and several enterprise-wide agreements. Read more of this post

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