ACES in the Hole: NASA’s Troubled Infrastructure Contract

by Tomas O’Keefe, Senior Analyst

A recent NASA Office of Inspector General (OIG) report has criticized the agency’s handling of its major end-user computing services contract, the Agency Consolidated End-User Services (ACES) effort. The ACES contract is one of several efforts meant to consolidate NASA’s IT acquisitions, collectively known as NASA’s IT Infrastructure Integration Program (I3P). The OIG report has found that NASA lacked the institutional controls necessary to manage an enterprise IT initiative and calls in to question many of the other I3P contracts as well.

Two main reasons why NASA’s programs have been troubled include:

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