SBA tech transformation underway, but more work needs to be done

By Kevin Shaker, senior analyst

When Maria Roat took the tech reins at the Small Business Administration last year, she promised to transition a large portion of the agency’s systems to the cloud. Things seem to be well underway, based on the chief information officer’s recent speech at the Citizen Engagement Summit hosted by FCW.

While SBA has made great strides since Roat, the former chief technology officer at the Department of Transportation, took over, tech companies still have opportunities to shape the future of IT at the SBA.

So far the agency has rebuilt SBA.gov’s interface, making it easier for small business owners to apply for loans and giving them easier access to loan processes and information. The website is also now mobile, giving internal and external customers more flexibility in how they use SBA’s services, which is a nice victory for Roat’s new leadership.

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