Key Opportunities in Electronic Records Management

By Jessica Parks, Analyst

Good news for those who have been trying to sell solutions that facilitate digital government. A little over 2 months ago, OMB and the National Archives (NARA) issued memo M-19-21, informing federal agencies that they must manage all permanent and temporary records electronically by 2022. While this memo is not out of the blue – it was built upon the previous M-18-12 directive – it does lay out a specific timeline for agencies to follow.

Here are a couple of key technologies playing a role in the government’s transition to fully electronic records and how you can approach potential customers.

Automation
Automation will likely play a big part and may even free up agencies to explore emerging technologies such as AI. As agencies face a large volume of records to digitize and then manage, technology that reduces the amount of manual work will be a plus. For example, CMS recently implemented a robotic process automation-based tool to review medical records for Medicare payments. In combination with AI and ML algorithms, this tool has drastically reduced the time it takes to find the necessary data, from about one hour per document to just one minute. Read more of this post

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