Artificial Intelligence Aids in Delivering State and Local Services

By Charles Castelly, SLED Analyst

Last year a joint survey by NASCIO and the Center for Digital Government surveyed state government leaders about the promise and potential of artificial intelligence. When the survey was released, artificial intelligence (AI) was just starting to gain traction in state governments. Being forced to deliver vital citizen services in the current environment has led to a massive adoption of AI, and has allowed states to respond more quickly to requests while gaining operational efficiencies.

According to a recent report by the Center for Digital Government, early adoption has been primarily within health and human services agencies because of the increased demand for online services, and in recent months for unemployment insurance.

Other areas that are experimenting with AI include the departments of transportation, which are looking at it for traffic management. There are also plans for public safety agencies to use image recognition to help identify license plates and workforce development agencies to use robotic process automation to help them shorten their response time to citizens.

Here are three drivers behind AI adoption: Read more of this post

How IT Can Help Streamline the Voting Process and Improve Accountability

By Charles Castelly, Analyst

With the presidential election around the corner, citizens are contemplating when and how they are going to vote — in person or via mail-in ballot. This is an unusual year due to concerns stemming from the global pandemic, and with that comes necessary changes for both governments and voters. The outcome of this election will rely heavily on mail-in voting, which presents some unique challenges.

Election accountability is especially crucial this year and with only a few weeks remaining, states are rushing to ensure their systems are up to par and can handle the influx of mail-in ballots expected.

Citizens are demanding accountability in the vote tabulation. Several states have rolled out applications that enable citizens to track their ballots — from request to vote count. However, there are handful of states that do not currently have an online tracking option, such as Connecticut, Mississippi, Missouri, Wyoming and New York. Other states have tracking at a state level but have little to no tracking capability at the county level.  Read more of this post

The State Department’s Data-Driven Future

By Jessica Parks, Analyst

In January of this year, the State Department made headlines when it established its Center for Analytics (CfA) to manage and analyze data across the entire department. The formation of an enterprise-level analytics center is a significant move for what has traditionally been a highly decentralized organization. It also reflects a broader goal at to better harness and apply its troves of data.

If you’re looking to get in on the action, read on for a couple of areas worth targeting in FY21.

Analytics to Improve Administrative Functions

Under Chief Information Officer Stuart McGuigan, IT systems at the agency are viewed in terms of business output, especially in how they support operational functions like workflows and onboarding. Speaking at an AFCEA Bethesda event in April, he described how the State Department is exploring robotic process automation (RPA) to speed up the onboarding process for new employees and further empowering back office staff.   Read more of this post

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