Improving Citizen Experience Is Driving State & Local CIOs

By Rachel Eckert, SLED Manager

CIOs are looking to engage citizens in the way they would like to be engaged – be that through the traditional in-person experience, on the phone, online, through social media or even using AI and chatbots. This was one of the major themes this year that came out of the recent Beyond the Beltway conference (besides the ever-present cybersecurity of course). Both state and local CIOs listed improving the citizen experience as one of their top priorities.

Speakers agreed that no matter the engagement method, the process should be seamless to the citizen, almost like a “one-stop” shop for everything a citizen might need from the government. Read more of this post

Exclusive on Untapped Opportunities in the State and Local Market

Yesterday our VP of Corporate Development, Guran Green, was interviewed by our friends at Market Connections on the upcoming Government IT Sales Summit. Guran provided thought-provoking insights for the FedPulse blog on how contractors can tap into the State and Local Market. Check out the interview below:

Q&A: Guran Green, immixGroup VP of Corporate Development, Discusses How Contractors Can Tap into the State and Local Market

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