Improving Citizen Experience Is Driving State & Local CIOs

By Rachel Eckert, SLED Manager

CIOs are looking to engage citizens in the way they would like to be engaged – be that through the traditional in-person experience, on the phone, online, through social media or even using AI and chatbots. This was one of the major themes this year that came out of the recent Beyond the Beltway conference (besides the ever-present cybersecurity of course). Both state and local CIOs listed improving the citizen experience as one of their top priorities.

Speakers agreed that no matter the engagement method, the process should be seamless to the citizen, almost like a “one-stop” shop for everything a citizen might need from the government. Read more of this post